Working at Wilhelm

We're making a big impact and we're growing fast

In just under 6 years, our customers include some of Australia and New Zealand’s largest hospitals and hospital groups. Importantly, we’re making a visible difference to the lives and workplaces of our essential healthcare workers and to the patients they support.

We celebrate diversity and our shared experiences bring a wealth of knowledge as we seek solutions to our customers needs. We’re passionate about what we do and love being a challenger to the norm. We’re different and we’re proud of it.

With our strong, talented team we know we can achieve anything. We’re excited at what the future holds for us.

OUR VALUES

Innovation

Innovation

We are ever vigilant of new products and methodologies which enable us to provide best in class solutions to our clients

Accountability

Accountability

We always act honestly and with integrity – with ourselves and our clients. We enjoy our work and the people we work with. We accept and take our responsibilities seriously

Constant Improvement

Constant Improvement

Learn from and teach each other while maintaining a system that is measurable and incorporates lessons learned

Service Ethic

Service Ethic

We treat every customer as important, so they enjoy working with us and trust us to deliver the best result for their organisation

Get to know us

Here are some of the team members that make Wilhelm great

Meet Damien, Service Co-Ordinator

I’ve been with Wilhelm for nearly 3 years. My role as a service coordinator, I do exactly that. Coordinate our service department pretty much to make sure everyone’s doing what they’re meant to be doing and doing it as efficiently as possible. At the end of the day, the main goal is to help our customers when they need it.
I love pretty much everything, I really enjoy coming in to work with, you know, the whole team, everyone’s super easy to work with, everyone’s friendly and very dedicated to our customers. It’s important considering we sometimes have serious situations with customers
After 3 coffees *laughs* as the first responder, I’m on the phones troubleshooting with customers for any problems. Where that can’t be resolved over the phone, I’m booking a technician for a site visit or organising a maintenance visit with the team; I help out on projects or in the education centre and help out in the warehouse. I love my job because I have so much variety.

Meet Joel, Field Service Technician

I’ve been here since July 2020 and I’m a Field Service Technician for New South Wales and the ACT. I have probably the largest territory of any technician in the company so I’m always attending to clients, contractors, liaising with other Wilhelm staff, getting logistics sorted and (laughs) putting out fires. My role also includes occasional project work but mostly I’m just servicing my clients and making sure everything goes smoothly.
I like working in a cutting-edge field where you feel like your ahead of the game. It’s a very exciting workplace, there’s a lot of energy and there’s always some new project around the corner, or the launch of a new product. I love the fast-paced environment and the fact that I have a lot of freedom with the responsibility I’ve been given. I get to express myself and work how I like and love the opportunity to shine.
I was given a lot of responsibility early in my time at Wilhelm and the project at Orange Private Hospital has been my most rewarding in terms of how it has come together, particularly given the challenges we faced to get it done during COVID. Seeing how it operates now is very satisfying to me. It’s not often you get to be part of something that is cutting-edge out in regional Australia. to deal with, like when they’re experiencing hardships in the hospital during Covid and all that sort of stuff, we take that very seriously. But we also like to have a little bit of a laugh – it balances things.

Meet Anna, Finance Officer

My role at Wilhelm is Finance Officer and I’ll soon be coming up to my 2-year work anniversary. I’m primarily responsible for supporting our Finance manager with accounts payable and accounts receivable duties, together with project tracking and general P & L work.
I work with people from all over the company so get a little peak into the many different areas of the business. The managers are very motivating – they listen to our opinions as we strive together to achieve bigger goals for the business. I also enjoy the work I do on analysing business performance.
I’m very proud to be part of Wilhelm. I’m proud of the fact that our working environment is very efficient. Everyone is so friendly and so helpful and we all want to deliver our best for the company.

We're looking for talented people to join our team
Have you got what it takes?

We’re currently looking for people to fill the following roles:

What We’re Looking For

You’re a qualified electrical/audio visual (AV) technician. Exposure to low voltage control or instrumentation systems and AV experience would be a major contributor to you being the successful candidate, as would a basic understanding of IT networks. Being proud of the organisation you work for is high on your priorities and you want to work in a role where you know you are making a positive social contribution. You also enjoy travelling for work. While the position is based in Sydney, you can expect up to 50% of your time travelling within Australia and New Zealand.

What We’ll Need You To Do

  • Install state-of-the-art communications and AV systems, together with Wilhelm products such as medical pendants, operating lights and AirFRAME systems.
  • Commission and test new equipment.
  • Provide onsite low-level project management/installation pass testing during the project installation process.
  • Provide the lead role on projects to ensure equipment is installed and delivered as per the project drawings and customer specifications.
  • Supervise additional installation personnel to achieve project completion.
  • Coordinate with offsite Project Managers and engineers conveying needs/issues to ensure appropriate tests, equipment and results are obtained.
  • Perform instruction, full system testing and provide documentation on installed systems as defined in Commissioning Documentation.
  • Onsite and online technical support for customers.
  • Carry out customer training.
  • Support the sales team with your technical expertise.

What You’ll Bring

  • 5+ years experience in the building & construction industry.
  • Experience and aptitude for diagnostics and fault finding is essential.
  • Ability to manage small to medium projects and work independently.
  • Ability to develop CAD drawings is preferred, but not essential.

What we’re looking for

You have 2-3 years’ experience in a service technician role – if you’re a Mechatronics Engineer or Licensed Electrician, even better! Exposure to low voltage control or instrumentation systems, digital and/or mechanical systems would contribute to you being the successful candidate, as would a basic understanding of IT networks. Being proud of the organisation you work for is a high priority & you want to work in a role where you know you are making a positive social contribution. We are open to you working from home if your residence is far away from our Head Office in Matraville. You’ll also enjoy travelling for work, mostly within NSW. Our clients are based all over Sydney as well as in regional areas including Coffs Harbour, Orange & Wagga Wagga.

What We’ll Need You To Do

  • Perform initial system functional checks to identify problem areas and affect calibration adjustments.
  • Servicing of installed operating lights, monitor arms, pendants, digital distribution systems and other accessories.
  • Provide on-time service and fault rectification to customers.
  • In-depth reporting of completed work and making recommendations to reduce field failure rates.
  • Develop innovative solutions to reduce field failure rates.
  • Supervise work details of outside vendors and contractors to ensure quality system requirements are met.
  • Train others on operational function of installed systems.
  • If you assist the projects team and work on active installations, then commissioning & testing of new equipment, technical support and customer training are also necessary requirements.
  • Support the after sales staff with your technical expertise.

What You’ll Bring

  • Organisation & strong time management skills.
  • Experience and aptitude for diagnostics and fault finding is essential.
  • Ability to analyse & rectify faults on mechanical & digital field systems.
  • Comfortable with working independently & managing small to medium projects.
If This Sounds Like You, Then We’d Love To Hear From You.
Please contact Kerry Li on 1300 239 889 or via email at kerryl@wilhelm.com.au